This Privacy Policy explains how Lambda Retail Inc. (doing business as “SaySo”, “we”, “our”, or “us”) collects, uses, discloses, and retains personal information in connection with our Services, including our websites, mobile applications, APIs, auction storefronts, embedded modules, and B2B solutions for retail partners.
This Policy applies to individuals and organizations that access or use our Services, including Visitors, Customers, and Retail Partners. By accessing or using any part of our Services, you acknowledge and agree to the practices described in this Privacy Policy.
Depending on the context, SaySo acts as either a data controller or a data processor of personal information, as explained in Section 3.
Definitions:
- “Services” refers to SaySo’s auction-based eCommerce technology, websites, APIs, mobile applications, and related digital offerings.
- “Customers” are individuals who interact with our auction platforms, place bids, create accounts, or make purchases.
- “Retail Partners” are businesses and their authorized users who use SaySo’s platform to manage inventory, publish listings, and/or sell goods.
- “Visitors” are individuals who access our digital properties without creating an account or making a purchase.
By accessing or using our Services, you acknowledge and agree to the practices described in this Privacy Policy.
1. Who We Are
Lambda Retail Inc. (DBA SaySo) provides eCommerce infrastructure and auction-based technology to help retailers manage and sell inventory through auction-based eCommerce solutions. Our customer-facing product enables shoppers to purchase discounted products through a descending auction format. Our business-facing services help retailers manage, price, and market clearance stock.
2. What Information We Collect
We collect personal information based on your interaction with our Services. This includes data:
- Provided directly by you (e.g., account creation, bids, customer support inquiries),
- Collected automatically through devices and browsers,
- Obtained from third parties (e.g., Google Analytics, Meta Pixel), partners, and/or platforms, where legally permitted by applicable law,
- Inferred or derived from your activity, preferences, or interactions with our Services.
We may update this list from time to time as our Services evolve.
A. Information from Customers (may include but is not limited to):
- Contact information (name, email, delivery address)
- Order and bid history
- Payment status and method (processed via third-party processors)
- IP address, browser data, and session activity
- Communication preferences and interactions
B. Information from Retail Partners (may include but is not limited to):
- Business contact details
- Company name and store details
- Billing and payment details
- Integration credentials (e.g., catalog, OMS)
- Usage data from dashboards and storefront management tools
C. Analytics and Tracking Information (may include but is not limited to):
- Site and usage activity (via cookies, web beacons, and pixels)
- Device and location information
- Third-party tracking tools and analytics technologies that help us understand usage, engagement, and user behavior across our Services
D. B2B Marketing and Third-Party Cookies
On portions of our website directed toward retail partners (such as our marketing site), we may use cookies and similar technologies provided by online data partners to associate website activity with other personal information they or others may have about you. This may include, for example, associating activity with your email address, even if you did not submit that email directly on our site.
We or our service providers may use this information to send marketing communications to your email address. You may opt out of this type of targeted email marketing by visiting: https://app.retention.com/optout.
These practices involve deidentified or hashed identifiers and comply with applicable privacy and anti-spam laws. Please note that these marketing activities apply only to visitors of our B2B marketing site and are not used on our customer-facing storefronts.
To exercise your rights in relation to this type of marketing data, please refer to Section 7.
We do not knowingly collect sensitive personal information such as biometric, health, or political data. Please do not submit such information through the Services.
3. How We Use Information
We use personal data for:
- Order processing and fulfillment (on behalf of the retailer)
- Customer support and communication
- Auction and storefront functionality
- Marketing and promotional outreach
- Product improvement and analytics
- Fraud detection and legal compliance
SaySo acts as a data processor when processing personal data solely on behalf of a retail partner (e.g., order fulfillment, auction operations). SaySo acts as a data controller when determining the means and purposes of processing, such as for analytics, marketing, platform optimization, and account administration.
4. How We Share Information
We do not sell your personal information.
We may disclose personal data to the following categories of recipients for the purposes described in this Policy:
- Retail partners using our platform to fulfill orders, manage inventory, and provide customer service. Your personal information may be shared with the specific retail partner whose storefront you are using. That partner may use your data in accordance with their own privacy practices.
- Service providers and authorized processors that support our operations, including cloud hosting, payment processing, analytics, customer support, email delivery, and marketing
- Third-party marketing and analytics providers, to the extent permitted by law and with your consent where required
- Government authorities or legal entities, if required to comply with applicable laws or respond to lawful requests
A current list of our authorized subprocessors is available upon request by contacting privacy@justsayso.co.
We encourage you to review the privacy policy of the specific retail partner whose storefront you are interacting with, as their use of your data may differ from ours.
5. Data Storage and Transfers
We primarily store and process data in the United States. Certain service providers may store or process personal data in other jurisdictions, subject to their own infrastructure and regulatory obligations.
When personal data is transferred across borders, we implement appropriate safeguards to protect it in accordance with applicable privacy laws. These may include:
- Standard Contractual Clauses (SCCs) approved by regulators
- Data processing agreements
- Other legal mechanisms that ensure adequate protection of personal information
6. Data Retention
We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Our retention periods are determined based on:
- The duration of your relationship with us
- Legal, tax, accounting, and regulatory requirements
- The necessity of the data for fraud prevention, dispute resolution, or operational continuity
Where feasible, we may pseudonymize, aggregate, or securely delete personal data that is no longer needed for active use.
7. Your Rights and Choices
We process personal information in accordance with applicable U.S. and Canadian privacy laws, including the California Consumer Privacy Act (CCPA) and the Personal Information Protection and Electronic Documents Act (PIPEDA), where applicable.
You may:
- Request access to your personal data
- Opt out of profiling or targeted advertising based on your personal data
- Request correction or deletion of your data
- Withdraw consent for marketing communications
To exercise these rights, contact us at: privacy@justsayso.co
We may take steps to verify your identity before processing a request, including matching information you provide with our existing records. We will respond to verifiable requests within 30 days, subject to legal exceptions or extensions.
Marketing emails also contain unsubscribe links for your convenience. You may also manage your cookie preferences through your browser settings or third-party opt-out tools.
8. Children’s Privacy
Our services are not intended for children under the age of 13, and we do not knowingly collect data from them. If we become aware that we have inadvertently collected personal data from a child under 13, we will delete such data promptly.
9. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect personal data. These safeguards include encryption in transit, access controls, regular audits, and secure development practices. While no system is 100% secure, we are committed to maintaining industry-standard protections.
10. Changes to This Policy
We may update this Privacy Policy periodically. Material changes will be communicated via the website or email. Continued use of our services indicates agreement with the updated policy.
11. Contact Us
Lambda Retail Inc. (DBA SaySo)
3100 Donald Douglas Loop N Hngr 7
Santa Monica, CA 90405